Privacy policy

Terms and Conditions


Conditions relating to your use of the Icon Nottingham Limited website


These terms and conditions of sale apply to all goods supplied through this website by Icon Nottingham Limited (referred to as " Icon Nottingham Limited/we/our/us"), whose registered office is at The Litehouse Business Centre, Cook Building, Crocus Street, Nottingham NG2 3DR.


You acknowledge that any use of this website including any transactions made are subject to these terms and conditions.


1. Your Account 


If you use this web site, you are responsible for maintaining the confidentiality of your password and for restricting access to your computer to prevent unauthorised access to your account. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.


Please ensure that the details you provide to us are correct and complete and inform us immediately of any changes to the information provided when registering. You can access and update the information you have provided to us within the ‘My Account' section of the web site.


Icon Nottingham Limited reserve the right to refuse access to the web site, terminate accounts, remove or edit content, or cancel orders at our reasonable discretion. If we cancel an order, it will be without charge to you.


2. Privacy 


All credit/ debit card data is encrypted and stored on our secure server for its retrieval bi Icon Nottingham Limited. The data held will be solely used for the purpose of fulfilling your order requirements and if necessary to authorise payment.


All personal data is strictly held in relation to your business with as at Icon Nottingham Limited. None of this data will be disclosed (unless required by law) to any third party. This data is stored in accordance with the Data Protection Act 1998 and can be checked or updated by contacting Icon Nottingham Limited.


Privacy Policy

The policy sets out the different areas where user privacy is concerned and outlines the obligations and requirements of the users, the website and website owners. Furthermore, the way this website processes, stores and protects user data and information will also be detailed within this policy.


Privacy Statement

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. We will, at all times, collect and process your personal information in accordance with the Privacy and Electronic Communications (EC Directive) Regulations 2003, the General Data Protection Regulations (GDPR) and other applicable data protection regulations.


Personal data and its uses


What we collect and why

When referring to “personal data”, we mean information we collect from you, from which you may be personally identified. Typically, this may include your name, address, telephone number (including mobile number), payment information, email address, job title and company name, but may also include other information such as shopping habits and preferences. Please be assured that we will not collect any personal data from your visits to our site unless you provide this information voluntarily.


When you supply personal data to us through this website, you agree that the information provided may be used for any of the following purposes:


  1. Answering your queries
    Where you send us personal data in the context of asking us a question or query (for example, about the company, or its products or services or their quality or availability), we shall use the data you provide in order to respond to your question. In some cases, it may be necessary to share your details with other suppliers of Icon Nottingham Limited
    , or with other third-party data processors.
  2. Entering a promotion
    We may use personal data submitted in an entry form for a promotion, for the purpose of administering the promotion in accordance with its stated rules. Such rules may require the publication of abbreviated winners’ identity details and may require winners to participate in future publicity. The promotion may be administered by third party agencies on our behalf, who may have access to the data you submit.
  3. Future direct marketing
    Where you elect to receive such material, we will from time to time send you information and/or offers about our goods and/or services which we believe may be of interest to you. At any time, however, you may unsubscribe from (“opt out” of) such future contact.


The Website


This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national and EU laws and requirements for user privacy.


Use of Cookies

This website uses cookies to improve the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.


Cookies are small files saved to the user's computer’s hard drive that tracks, saves and stores information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.


Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.


This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive, in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information.


Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.


Data is stored by Google Analytics for a period of 26 months from the date collection, after which it is permanently deleted.


Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.


External Links

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are governed by the terms and conditions as well as the privacy policies held with each social media platform respectively.


Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution with regards to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.


This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.


Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis


These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.



Client records are regarded as confidential and therefore will not be divulged to any third party other than specifically set out above or if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep and can request that their personal data be amended or deleted.


Client records are retained for a period of 15 years to allow the company to provide information on product updates, product recalls, aftercare and to identify appropriate spare or replacement parts.


We will not sell or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


Copyright Notice

Copyright and other relevant intellectual property rights exist on all text relating to the Company’s services and the full content of this website.


This Company’s logo and name is a registered trademark of this Company in the United Kingdom. The brand names and specific services of this Company featured on this web site are trademarked.



The laws of England and Wales govern these terms and conditions. By accessing this website, you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.



Exclusions and Limitations

The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:


  1. excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and


  1. excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential, and incidental damages.


  1. This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


3. Access to the Icon Nottingham Limited website (


We will make all reasonable endeavours to ensure that availability of the web site will be uninterrupted and that transmissions will be error free. However, due to the nature of the Internet and the World Wide Web, this cannot be guaranteed. Also, your access to the web site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.


4. Licence for Web site access


Icon Nottingham Limited grant you a limited licence to access and make personal use of this web site, but not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Icon Nottingham Limited. This licence does not include any resale or commercial use of this web site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this web site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.


This web site or any portion of this Web site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.


5. Our contract


No contract exists between you and Icon Nottingham Limited for the sale of any products until Icon Nottingham Limited has received and accepted your order and has received payment in full (in cleared funds). Once Icon Nottingham Limited does so, there is a binding legal contract between us.


When you place an order to purchase a product from Icon Nottingham Limited, we will send you an acknowledgement of you order via e-mail which will contain the details of your order.


Acceptance of your order will not take place until after your payment is taken and you receive your acknowledgement of order email. It is at this point that a binding legal contract is created, and any such contract is subject to these terms and conditions.


Payment for the products and delivery charges can be made by any method shown on our website at the time of you place your order. Payment for the products and delivery charges is taken at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.


6. Description, and Pricing of Products


The description and price of the products you order will be as shown on our website at the time you place your order. All prices quoted include VAT at the current rate, where applicable.


The products are subject to availability, If due to stock shortage it appears to us that we are unlikely to be able to deliver the products within 10 days of receipt of your order then we will either contact you within the said 10 day period to agree a revised date for anticipated delivery of the products or re-credit any sum/s that has been paid by you or debited from your credit card for the products and hence cancelling your order. A confirmation email shall be sent confirming this refund.


Every effort is made to ensure that prices shown on our website are accurate at the time you place your order. If an error is found, Icon Nottingham Limited will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If Icon Nottingham Limited does not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically. If you cancel the order, or if the order is cancelled automatically due to the expiry of the 14-day period, Icon Appliances Limited will refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for the products.

"If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we despatch the item to you. In those circumstances, we will notify the correct price to you, so you can decide whether or not you wish to order the item at that price."


7. Warranty


Icon Nottingham Limited is re-seller and not a manufacturer of the Products. In this respect and to the fullest extend permissible by low, Icon Nottingham Limited is unable to offer any express warranties of any kind whatsoever in respect of the Products.

The Product may be sold with a manufacturer warranty, details of which shall be despatched with the Products.


If the product supplied to you is damaged on delivery, you should notify Icon Nottingham Limited in writing within 14 days via the e-mail address, postal address or fax. If the Product supplied to you develops a defect following delivery, or you have another complaint about the Products, shall be dealt with by you in accordance with any subsisting manufacturer’s warranty. For the avoidance of doubt this may mean that the Products are repaired as opposed to replaced and must be returned directly to the manufacturer as opposed to Icon Nottingham Limited.


Nothing in these conditions will affect your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact Consumer Direct.


8. Returns, Cancellations and Substitutions Policy 


You may cancel your order by informing us of this in writing, any time up to seven working days from the day after delivery.


To exercise your right of cancellation, you must give such written notice to Icon Nottingham Limited by hand, post, fax or email, giving details of the products ordered and (where appropriate) their delivery. Notification by phone is not sufficient.


Except in the case of faulty, damaged in transit or mis-described products, if you exercise your right of cancellation after the products have been delivered to you, you will be responsible for returning the goods to Icon Nottingham Limited at your own cost. The goods must be returned to the Icon Nottingham Limited UK's address as stated on our website within 10 days of the day of giving written cancellation. You must ensure that the goods are not damaged in the meantime or in transit.


Once you have notified Icon Nottingham Limited that you are cancelling the contract, Icon Nottingham Limited will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your debit/credit card for the product.


Except in the case of faulty, damaged in transit or mis-described goods, if you do not return the goods as required, Icon Appliances Limited may charge you a sum not exceeding the direct costs of recovering the goods.


Please inspect goods before opening the Manufacturer's packaging. We reserve the right to refuse the right to cancel the contract if the Products are found to have been used by you except where a fault is discovered which could not have been discovered otherwise than unsealing the goods.

Damages must be reported to Icon Nottingham Ltd within 7 days from receipt of the goods.  Icon Nottingham Ltd cannot accept responsibility for damages reported after this period.


We will refund the purchase price in full, plus the cost of return packaging, if the return results from an error made by us, or from a defective item.


Sometimes a product will not be available, in which case we will do our best to offer you a substitute of the same or better quality at the same price. If you are not happy with the replacement you can cancel your order in accordance with the cancellation policy above. We will refund the purchase price in full, plus the cost of return packaging.


9. Delivery


We will aim to despatch stock lines immediately. Subject to stock availability and demand most products should arrive at their destination within 7-10 working days. Please respect that often due to circumstances beyond our control the delivery time can be prolonged. Please note special order (i.e. certain custom-made items such as

Rangecookers) can incur delays. These Products will be marked as such.

All shortages, damages and incorrect items must be reported within 14 days.


The products you order will be delivered to the address you give when you place your order. Deliveries are by pallet to the front kerb only, small non-palleted items to your front door.


If delivery cannot be made to your address for reasons under our control we will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit/debit card for delivery.


If you deliberately fail to take delivery of the products (otherwise than by reason of circumstances under control of us) then without prejudice to any other right or remedy available to us, we may:


  1. store the products until actual delivery and charge you for reasonable costs of storage; or


  1. sell the products at the best readily obtainable price and (after deducting all reasonable storage and selling expenses) account to you for any shortfall below the price you agreed to pay for the products.


If you fail to take delivery because you have cancelled your contract as set out at clause 8 above, we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the products. On exercising your right to cancel you shall be required to return the products to us within 10 days of the day of giving written cancellation pursuant to clause 8. Should you fail to return the products, we reserve the right to deduct any direct costs incurred by us in retrieving the products as a result of such failure.


Every effort will be made to deliver the products as soon as possible after your order has been accepted. However, except in cases of breach of contract on our part, we will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, we will inform you as soon as possible.


If upon receipt of your order the package does not appear to be in good condition then please contact Icon Nottingham Limited by means of post, fax or email before opening the package.


Upon receipt of your order you may be asked to sign for the products received in good condition. If you are unable to check the contents of your delivery at the point of delivery, then please sign for the parcel as 'UNCHECKED'.


Title to any products you order shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.


10. Electronic communications


When you visit the Icon Nottingham Limited website or send e-mails to us, you are communicating with us electronically. We often communicate with you by e-mail or by posting notices on the web site. You agree to receive written communications from us electronically. This condition does not affect your statutory rights.

Upon receipt of e-mails Icon Nottingham Ltd will reply where possible by e-mail or telephone call within 24 hours.  


11. Alteration of Service or Amendments to the Conditions


We reserve the right to make changes to our web site, policies, and these terms and conditions at any time. Any changes to our terms and conditions will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.


12. Limitation of Liability


We will not be held responsible for any delay to comply with our obligations under these terms and conditions if the delay arises from any cause which is beyond our reasonable control. This does not affect your statutory rights.


Subject to the paragraph below, if you are a consumer Icon Nottingham Limited shall not be liable to you for any loss or damage in circumstances where:


  1. There is no breach of a legal duty owed to you by Icon Nottingham Limited or by its employees or agents;


  1. Such loss or damage is not a reasonably foreseeable result of any such breach;


  1. Any increase in loss or damage resulting from breach by you of these terms and conditions.


Nothing in these conditions excludes or limits the liability of Icon Nottingham Limited for death or personal injury caused by Icon Nottingham Limited negligence or fraudulent misrepresentation.


If you are a business customer Icon Nottingham Limited shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with your order.


13. Governing law and jurisdiction


These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of England or Wales.


Icon Nottingham Limited, May 2018.

All Rights Reserved.